Terms & Conditions

Prices
We ensure that the price of all goods and services we are offering are clear and easily found. We show the actual price clearly. There are no hidden extras, such as taxes, packaging or delivery. At time of order, we will confirm the actual price you will pay. If the nature of the transaction means that we may have to change the price between accepting your order and delivery, we will automatically give you the option to cancel your order and get your money back. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale; until a price is agreed.

Ways of paying
Debit card
Credit card
Solo/Visa Electron [please call 08432 89 34 81]
Bank transfer [please call 08432 89 34 81]
Cheque [please call 08432 89 34 81]
Paypal
Google Checkout

Delivery
The delivery date stated in your confirmation e-mail is confirmed, however that delivery date is an anticipated delivery date and subject to certain caveats. You will always be kept informed at every stage and contacted if there is any risk that the stated delivery date may be altered.

Advertising
All our advertising meets the conditions of the Advertising Standards Authority code which you can see at www.asa.org.uk. If the website contains advertising material from other people or organisations we clearly identify this material.

Promotions
All promotions meet the conditions of the Sales Promotion Code which you can see at www.asa.org.uk

Consumer law
We will meet your obligations under the consumer protection laws currently in force including:

The Sale of Goods Act 1979
The Supply of Goods and Services Act 1982
The Consumer Credit Act 1974
The Trade Descriptions Act 1968
The Unfair Contract Terms Act 1977
The Regulations 1994
The Consumer Protection Act 1987

Our details
Diamondsare...
Telephone: 08432 89 34 81
Email: shiny@diamondsare.co.uk
All prices include VAT

Contracts
We set out the terms and conditions of our contracts clearly and in plain English. They are easily found on this website and we email you a confirmation order, which include our Terms & Conditions. Our terms DO NOT affect the consumers' statutory rights.

E-mail response times
We usually respond to emails immediately during the working day and ceratinly within 24 hours.

Ring sizing
There is a nominal charge to cover this type of work, materials, insurance and postage back to you. The costs will be clearly stated in your order confirmation.

We would like to stress that platinum is a beautiful material but very difficult to work with and the expensive laser equipment required for a perfect finish is NOT part of your average jewellery workshop. We do have that equipment and urge you to allow us to provide this complimentary after sales service which usually takes between 3 and 7 working days. Your guarantee is invalidated if you allow a third party to work on the piece that we have made for you.

Changes and modifications
We are happy to accommodate tweaks and simple modifications without further charge for the first hour of labour. Most required changes can be executed within this hour. We do require payment for any extra metal, diamonds or other materials required to meet the client's needs. We do charge a nominal £15 charge to cover insurance and postage back to you.
Most required changes can be executed within an hour and we charge £75 per hour after that. [This concession is available for 14 days after delivery unless otherwise agreed and arranged] Should the recipient not like the ring or jewellery, then we are happy to re mount the diamond in a design of their choice from our vast range, without charge for labour. We obviously do require payment for any extra metal, diamonds or other materials required to meet the client's needs. We have the very latest CAD-CAM facilities and a team of jewellery designers to meet your requirements. A small charge of £15 to cover insurance and postage back to you. [Available for 14 days after delivery unless otherwise agreed]

Refunds
We provide the option of a full refund, within 7 days working days starting the day after delivery, if the goods turn out to be faulty or different from those the consumer ordered. This excludes items with any element of personalisation, e.g. rings designed by clients or any third party, engraving etc. We will give all refunds as soon as possible, usually immediately on receipt of the returned goods, in the condition sold and with ALL the documentation provided and at the latest within 30 days of agreeing to give the refund. Refunds will only be made by the original method of payment.

Guarantees
We stand by our products and will correct any manufacturing defaults during the first 12 months. Your guarantee is invalidated if you allow a third party to work on the piece that we have made for you. Please read our Care of Diamond Jewellery feature.
Note:

Guarantees v insurance claims
Diamonds DO NOT fall out of jewellery or rings, they can only ever be dislodged, people do find this difficult to accept but as once said, the case can be simply proven, 'Put a diamond ring on a table, you could watch it for 1,000 years and the stone would not move'. Therefore please ensure you insure your diamond jewellery and rings.

Note: Routine Maintenance [chargable]
Periodic cleaning and polishing
Re Rhodium plating of white gold
Checking diamond security, tightening, re tipping claws etc.
Our guarantee does not affect your statutory rights.

Receipts, bills and settlement mistakes
We will provide a receipt with the goods. We will correct any mistakes in bills, receipts or payments as soon as possible.

Handling complaints
We will deal with complaints effectively.
Our system for handling complaints is:
Fair
Confidential
Effective
Easy to use and well publicised
Speedy - We have time limits for taking action and telling you what we are doing [48 hours]
Informative - so that you know which services we need to improve
Simple to understand and use - and checked - to make sure that it is working well and getting better

Solving disputes
We will provide details about any procedure for solving disputes we belong to. We will provide details of any Ombudsman scheme or regulator which we belong to. We are governed by UK law.

Data protection and privacy
We will contact you from time to time with any offers or events, only if you have ticked the relevant box.
There is an automatic unsubscribe to this service and you have the option to refuse any marketing material.
We do not pass your details to any third party.

Errors and omissions excepted
We ensure that the price of all goods and services we are offering are clear and easily found. This means we show the actual price clearly. There are no hidden extras, such as taxes, packaging or delivery. Before agreeing the contract, we will confirm the actual price you will pay. If the nature of our business means that we may have to change the price between accepting your order and delivery, we will automatically give you the option to cancel your order and get your money back. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale. Our systems do accept credit card details at point of order, however the card is only charged at point of sale.

Customer support and service
Our customer service phone number is 08432 89 34 81; This service is available 9am - 5pm during week-days and excluding bank holidays. The calls are at standard national rate.

Cancellation rights
Unless the law permits otherwise, [e.g. bespoke or personalised items] you (the consumer) have the right to cancel your order within seven working days without giving a reason. The seven days begins starting the day after delivery, you will pay the cost of returning the goods to us. Where the customer exercises their right to cancel we will return their money within 30 days.